Shipment & Delivery

Effective Date: 13/8/2025

At TravelWago.com (“TravelWago,” “we,” “our”), we curate and recommend travel accessories sold by third-party merchants. We do not sell, ship, or handle products directly. All orders, shipping, delivery timelines, and tracking are managed by the merchant you purchase from via our affiliate links.

1) Who ships my order?

All products featured on TravelWago are fulfilled by the third-party store or brand you purchase from. After you click a link on our site, you complete your order on the merchant’s website; that merchant is responsible for shipping, delivery, returns, and customer service.

2) Shipping methods & delivery times

– Methods & carriers (e.g., standard, expedited, courier) are chosen by the merchant.

Delivery times vary by item, stock status, destination, and carrier service level.

Estimated delivery windows will be shown on the merchant’s checkout page.

Tip: Always review the merchant’s Shipping/Delivery policy during checkout for the most accurate estimates.

3) Shipping fees, taxes & duties

– Shipping costs are set by the merchant and shown at checkout.

Any import duties, VAT/GST, customs fees, or brokerage charges are your responsibility and depend on your country’s regulations.

– TravelWago does not collect, calculate, or remit shipping fees or taxes.

4) Order processing & tracking

Processing time begins after the merchant confirms your order.

Tracking details (if provided) will be shared directly by the merchant via email or your account on their site.

If tracking doesn’t update or shows delays, please contact the merchant’s support.

5) Multiple items & split shipments

If your order contains items from different merchants (or different warehouses), they may arrive in separate packages with separate tracking numbers and delivery dates.

6) Delivery issues (delays, lost, or damaged packages)

– Delays / “In transit” holds: Contact the merchant; they can escalate with the carrier.

– Damaged on arrival: Photograph the packaging and item immediately and contact the merchant to request a replacement/refund per their policy.

– Lost / marked delivered but not received: Verify address, check with neighbors/building

management, then contact the merchant for a carrier investigation.

Note: TravelWago is not the seller of record and cannot file carrier claims; only the merchant can do so,

7) Address accuracy & delivery attempts

Please ensure your shipping address is correct on the merchant’s checkout page.

Undeliverable packages or re-delivery fees are subject to the merchant’s policies.

8) Pre-orders, backorders & out-of-stock items

Availability and target ship dates are controlled by the merchant. Check the product page and your order confirmation for updates and ETAs.

9) Cancellations & changes

To change or cancel an order, contact the merchant as soon as possible. Once an order is processed or shipped, changes may not be possible.

10) Our role & disclaimer

TravelWago provides product curation and referral links only. We do not:

Process payments

Set shipping rates or timelines

Pack, ship, or deliver items

Handle returns, refunds, or replacements

All shipping, delivery, and after-sales service are managed by the merchant per their policies and terms.

11) Need help?

If you’re unsure which merchant you purchased from or can’t find your order confirmation, email us and we’ll point you to the right support contact. Contact TravelWago: